Lifeline (Tel-assistance)


What is Lifeline (Tel-assistance) service?


Lifeline, also known as Tel-assistance, makes local telephone service available to people who might not be able to afford it.

If you are currently a recipient of Medicaid, food stamps, supplemental security income, federal public housing assistance, low-income home energy assistance program benefits, temporary assistance to needy families benefits, or benefits under other income related state or federal programs, you may also qualify for the Lifeline Service. In addition, a consumer may be eligible if his or her household income is at or below 135% of the Federal Poverty Guidelines.

If you qualify for a Lifeline service, you are eligible to receive a reduced rate on your monthly West Side Telecommunications local service charges. There may be a discount on the cost of installing the new service in addition, toll blocking is available to Lifeline customers at no charge.

To learn more about the Lifeline service, visit the Lifeline Support web site at You can also call your local business office to determine eligibility.

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